Refund policy

Nirea Collection Return & Refund Policy

At Nirea Collection, we want you to love your purchase. If things didn't quite work out, we're here to help make it right.

30-Day Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.
  • Include all original packaging, including any jewelry pouch or gift box.
  • Include proof of purchase & your order confirmation.

To request a return, please contact us at hello@nireacollection.com with your order number and reason for the return.

Once your request is approved, we'll provide instructions on how to return your item. Returns sent without prior authorisation cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The item is defective.
  • You received the wrong product.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery by emailing hello@nireacollection.com and include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the item and its packaging.

We'll review your claim promptly and arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings that have been opened or worn.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return your eligible purchase for a refund and place a new order.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving it without providing a reason.

Returned items must be:

  • Unworn and unused.
  • In their original packaging.
  • Accompanied by proof of purchase.

This statutory right does not affect your additional rights under our 30-day return policy.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable consumer law.

If you haven't received your refund within 15 business days after approval, please contact us at hello@nireacollection.com.

Questions?

If you have any questions about returns or refunds, we're always happy to help.

Email: hello@nireacollection.com