Shipping

How long does shipping take?

Orders are typically processed within 1 to 3 business days. Delivery times vary depending on your destination within Europe and are generally estimated at 5 to 12 business days.

Where do you ship?

At this time, we ship within Europe only. We look forward to expanding to additional regions in the future.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location. We also offer free shipping on orders over €89.99.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a confirmation email with your tracking information.

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Products

What materials is your jewellery made from?

Our jewellery is crafted from premium 316L stainless steel, with PVD gold plating where applicable. These materials are chosen for their durability, comfort, and timeless appearance.

Is your jewellery waterproof?

Many of our pieces are water-resistant thanks to their PVD coating. However, to help preserve their finish, we recommend avoiding prolonged exposure to perfumes, chlorine, seawater, and harsh chemicals.

Will the jewellery tarnish?

316L stainless steel is highly resistant to tarnishing, rust, and everyday wear. With proper care, your jewellery can maintain its beauty for years.

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Orders

Can I change or cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible. We'll do our best to accommodate your request.

I entered the wrong shipping address. What should I do?

Please contact us immediately. If your order hasn't been dispatched, we'll do our best to update your shipping address before it is shipped.

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Returns

What is your return policy?

We accept returns within 14 days of delivery for unworn items returned in their original packaging.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect.

What if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include photographs of both the item and its packaging. We'll work with you to resolve the issue as quickly as possible.

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Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to help protect your payment information.

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Contact

How can I contact NIREA?

You can reach us at hello@nireacollection.com.

We aim to respond to all enquiries within 24 to 48 business hours.